Below are some frequently asked questions that we hope will help you. If you find that your question was not resolved, please feel free to contact us directly.
Store Products
You can download each course you have purchased up to five times. If you have experienced difficulty downloading your items, please contact us.
If you have not changed the location of your default download location, you should be able to find the file in your Downloads folder. You can also check your download history through your web browser to see the location of your file.
If you are using a PC, please follow these brief instructions:
- Locate the file.
- Right click on the file and select "extract file". Follow the steps to extract the files.
- If you selected to have the window display the files once extracted, you will be able to view and use the files on your computer. Otherwise, click on the uncompressed folder and you should see your files.
If you are using a MAC, please follow these brief instructions:
- Locate the file.
- Double click on the file. This will begin to extract the file to a new folder.
- Open the new folder and access the course files.
Your download will take 30 minutes or more to complete because of file size. Please wait until it is fully downloaded before you attempt to unzip the file.
Yes, you can download a full catalog of all of the courses we offer in product format here: Product Catalog.
We offer our courses in the following formats:
- Direct Digital Download
- MP3 CD
- CD Set
- DVD-ROM
Schools: On select courses we offer Proctor Guides that can be purchased separately. View the Product Catalog for specific courses that offer proctor guides. Please call (888) 487-5376 to order the proctor guide materials.
If you purchased a product and didn't receive an email, you can contact us and we will resend your recent purchase information to your email.
All of our products included: Audio Lectures, a Syllabus, and if available, a Study Guide and Course Reader.
Here are a few things you can do to check your order.
- Review your receipt to see when you purchased your product and what shipping method you selected.
- Contact us by email or call (888) 487-5376 for assistance with your order.
